Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

The Field & Partner Enablement Facilitator will be responsible for leading and facilitating activities, workshops, and other events. This position will ensure a successful and productive learning environment while providing guidance and support to participants. The Facilitator will encourage participation and provide feedback to ensure participants are engaged and making progress.

Duties and Responsibilities

• Co-develop and deliver engaging and interactive sessions and activities across different programs (i.e. onboarding, training events, leadership events)

• Facilitate group activities and discussions with participants (employees, partners, leaders, etc.)

• Monitor and assess the progress of participants in the program

• Provide timely and constructive feedback to participants and leadership

• Maintain accurate records and progress reports of participants

• Lead and manage the organization of events

• Lead with assertiveness and confidence while having empathy and understanding to listen to different perspectives and encourage healthy debate

• Ensure a safe, respectful, and productive environment

• Develop and maintain strong relationships with participants

• Demonstrate expertise in theonline facilitation tools needed to run virtual workshops

Requirements and Qualifications

• Bachelor's degree in education, psychology, counseling, communications, or related field or 6-8 years of related work experience

• Experience with a cloud solution (SaaS) company & sales methodologies, experience with, or certification in MEDDPICC is a plus.

• Excellent communication, presentation skills and organization skills

• Strong ability to build trust within a group

• Strong ability to learn information across different programs and platforms and apply knowledge cross-functionally

• Strong ability to retain information

• Strong ability to lead, motivate, and engage participants

• Able to work independently and as part of a team

• Knowledge of project management, and able to manage multiple tasks and prioritize effectively

• Experience working with the technical tools of Sales Enablement such as Asana, Seismic, Lessonly, and must be proficient in Word, Excel, Powerpoint as well as other commonly used tools.

• Travel 25%

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.