American Medical Response

Evansville, IN

Call Taker Associate

Job Title: Call Taker

FLSA Status: Non-Exempt

POSITION SUMMARY:

The Call Taker Associate functions primarily as a call-taker telecommunicator and is responsible for receiving,

recording and effectively managing requests for ambulance assistance/transport from various sources.

The Call Taker will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

• High school diploma or equivalent.

Experience:

• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher,

Knowledge and Skills:

• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled