Description

Job Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Job Summary:

Leidos is seeking a Site Manager to support the government site group at North Island in San Diego, CA as one of the key members of the Field Services team. The candidate will be responsible for all service delivery to the assigned site group, to include managing performance against Service Level Requirements (SLRs) and targeted metrics.

Primary Responsibilities

• Manage team responsible for providing desktop support at assigned site location

• Plan, direct, and monitor operational/tactical activities of the team

• Provide Subject Matter Expertise and technical leadership for onsite staff. Act as chief point of contact for team members as frontline escalation point regarding on-site issues

• Responsible for informing Leidos leadership of incidents and issues and facilitating resolution

• Leads direct and review the work of team who exercise latitude and independence in their assignments

• Responsible for staffing, performance feedback and coaching, and managing administrative duties for direct reports

• Establish relationship with internal customers and other functional managers

Basic Qualifications

• US Citizen

• DoD Secret Clearance

• BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience. Will accept HS diploma with 12-15 years of prior relevant experience in place of degree

• Valid DoD 8570 IAT Level II: Security+ or higher Certification

• Must demonstrated expertise in IT Enterprise Operations

• Excellent customer service skills

• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented

• Strong leadership skills

• Self-motivated/ self-directing

• Strong collaboration, prioritization, and adaptability skills required. Relationship building

• Ability to manage and prioritize own work, and that of their team

• Independent decision making

• Analytical thinking; thinking out of the box

• Ability to effectively communicate with all organizational levels (SME to Senior Management)

• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)