Responsibilities

• Assist customers with the set-up, safety and operations, troubleshooting and repair of Terex Bidwell products.   
• Provide on-site technical and service support for the Terex Bidwell product line.
• Independently complete assigned projects and field jobs per design, specifications and equipment requirements.
• Create, edit and submit Field Service reports in a timely manner, with proper content. 
• Submit weekly time sheets and expenses on time, accurately logging time and costs incurred. 
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures. 
• Provide Engineering with field performance data and recommended improvements.
• Show commitment to professional ethics and consistently meet the needs and expectations of internal and external customers.   Acts as a Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Support the Help Desk, as required
• Assist with the development and presentation of training materials. 

 Basic Qualifications:

• Bachelors in Civil Engineering 
• This position will require a valid driver’s license and the ability to pass a Motor Vehicle report
• Good communication skills, both written and verbal
• Basic computer skills
•  

  Preferred Qualifications:

• Strong Mechanical aptitude and ability to interpret engineering drawings.
• Working knowledge of electrical and hydraulic systems and the ability to read and understand schematics
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve customer needs promptly. 
• Ability to work independently and use available resources to complete tasks with minimal supervision. 
• Must interact well with others in a diverse environment and be a team player.
• Strong computer experience required, including working knowledge of Microsoft Office Suite desired.
• Travel as required 50%