Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation.

ALL POSITIONS WILL BE FOR AN ON-SITE POSITION WORKING AT THE LOCAL AREA POLICE DEPARTMENT FACILITY OF THAT LOCATION

Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Leads process improvement initiatives.

The System Manager will be responsible for various customer supporting functions and products including:

• Customer RMS systems, related services and interfaces

• Customer CAD systems, related services and interfaces

• Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position

• The System Manager builds and maintains positive, effective, and mutually beneficial-working alliances with the customer.

• Initiates problem solving action and follows through to resolution

• Executes customer operations policies and procedures

Qualifications:

• High School Diploma or equivalent, Bachelor's degree preferred

• 3+ years of Public Safety Applications experience involving Records Management Systems

• Provide regular and frequent communication to requestors of assigned work orders; ensure requestor is fully advised as to the progress or delay of their work order

• Take proactive measures to identify and improve internal efficiencies and grow knowledge of the customer processes; remain current on best practices and market trends

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

Preferred Knowledge/Skills:

• Motorola PremierOne RMS Experience or comparable RMS applications

• Motorola PremierOne CAD Experience or comparable CAD applications

• Proficiency in NIBRS incident base reporting

• Experience with GPS/AVL devices

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.