Job Description:

Why Choose Us?

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

Pay Rate: $17.31/ hour + Shift Differential (Non-Negotiable)

Shift: Mon-Friday from 8am - 430 pm with a minimum 2-day per week rotation in the office (APPLICANTS MUST LIVE IN THE CHARLOTTE NC AREA)

OUR IDEAL CANDIDATE:

Job Description Summary

Receive and process physician orders for autologous and directed donations, as well as therapeutic phlebotomy to ensure high quality patient service and availability of products.

Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Job Description Responsibilities:

1.Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines.

2.Screen incoming calls and provide telephone coverage for the work area. Provide detailed information to patients or other callers who request autologous and/or directed blood donations and keep accurate records of all such inquiries. Provide education about products, shelf life and donation requirements (timing of donations, financial arrangements, etc.).

3.Prepares and ensures the proper distribution of donor and patient autologous/directed donor packets.

4.Arranges payment for service fees if necessary suggests alternative methods for payments for the specific programs.

5.Accept hard copy, fax or phone orders from physicians for autologous, directed and therapeutic phlebotomy donations. Triage requests to ensure the scheduling activities are performed in accordance with patient need dates.

6.Contact the patient and administer the pre-scheduling health history screening. Maintain knowledge of blood products and corresponding expiration dates, special attributes, e.g., irradiation. Maintain knowledge of medical terminology, surgical procedures and drug terminology. Refer questionable histories to the supervisor.

7.Coordinate and obtain medical clearance for autologous donors as needed.

8.Schedule the patient following established scheduling guidelines. Coordinate blood freeze orders with the reference laboratory. Refer any scheduling problems to the office supervisor for resolution.

9.Provide excellent customer service. All departmental interactions must be timely, courteous, accurate and caring.

10.Contact physicians' offices, transfusion service personnel, other regions, etc., to provide information on deferrals, changes in orders, etc. Ensure all affected parties are notified in a timely manner.

11.Perform various administrative and clerical duties as assigned.

12.Maintain records as required using CGMP documentation.

14.Perform other related duties as necessary.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope
Balance production, customer service and compliance on a daily basis, ensuring integrity of product and optimum donor experience. As an integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.

Competencies
The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders). Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.

Essential Functions/Physical Requirements:

The duties above indicate the essential functions of the position. Operational flexibility is required to meet sudden and unpredictable needs.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required. High school diploma or equivalent is required. Minimum one year of documented satisfactory performance in Collections Technician II position or equivalent experience is highly desirable. PC skills required. Excellent verbal communication skills required. Ability to interact with difficult patients, physician office personnel, etc. Excellent customer service skills essential. Excellent organizational skills required.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights