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The Salesforce Global Rewards Delivery team seeks an experienced leader for the role of Benefits Program Manager. The ideal candidate will have a proven track record in leading and supporting benefits programs to scale with a focus on operational excellence - perpetually supporting our overall benefits COE delivery and operations model. In this role, you will take charge of improvements to our Center of Expertise (COE) processes, establish partnerships with both internal and external partners to facilitate seamless program execution, and ensure operational efficiency and legal compliance. Additionally, you will act as the strategic partner to our Shared Services organization, collaborating to ensure ongoing improvement in the delivery of day-to-day benefits tasks and employee-centered support on a scalable level.

Collaborates closely with COE leaders and Shared Services on implementation of design and operational changes, and not only provides recommendations but also takes the lead role in facilitating the discovery and execution of standard processes in order to improve efficiency and employee satisfaction.

Partner with our Shared Services organization, assist with establishing important metrics to consistently enhance the end-to-end employee benefits journey. Balances traditional support services metrics with a commitment to creating a delightful and industry-leading experience for our employees.

Advocates for and represents the Benefits COE team internally in initiatives aimed at improving overall benefits operations and support experiences, including assessments of AI capabilities and evolution in employee support models.

Supports the team and cross functional workgroup that oversees and leads our annual Open Enrollment event.

Stays abreast of benefits regulatory changes, providing regular updates to leaders and the team.

Collaborates on technology improvement needs and advocates for priorities within the HR organization.

Collaborates with Sourcing & Procurement, legal, and relevant departments to establish a sustainable and repeatable benefits vendor onboarding experience, streamlining the process for our benefits COE team.

Effectively responds to employee inquiries raised from Salesforce's Shared Services team, ensuring clarity and kindness in communication.

In the future, and as part of the evaluation of a sustainable tier3 COE model, can manage a team to help coordinate claims between vendors and employees and calls out issues as appropriate.

Oversees critical benefits administration programs and vendors, taking the lead on projects and market evaluations aimed at consistently enhancing the efficiency and effectiveness of our benefits operations and administration tasks.

Experience with Workday to support improved benefits workflow and other technology needs

Serves as a member of the Global Rewards Delivery team, collaborate on setting priorities across the function, building alignment with the Global Design team and international benefits team.

Operates with a global mentality and acts as AMER regional SME; actively partners with international counterparts and represents both regional AMER subject matter expertise while engaging as a global benefits team lead, working across regions and the globe to lead and deliver foundational work, processes, and critical improvements.

Required Skills & Experience:

• 5-7 years' experience as a Benefits Program Manager or related experience
• Generalist knowledge of entire portfolio of AMER benefits
• Strong vendor management experience
• Ability to connect the dots holistically on end-to-end administration, in conjunction with the Tier 2 support team, and daily management of key benefits programs
• Experience with benefits benchmarking survey submission and interpretation
• Strong project management and planning skills
• Experience with Workday considered an asset
• Ability to coordinate, organize and gather knowledge
• Strong presentation skills
• Deep understanding of process, including process optimization and application of Lean Six Sigma standards a plus
• Strong analytical, critical-thinking, and problem-solving skills with ability to challenge status quo, constantly seek continuous improvement; can identify problems and discrepancies and pull together relevant partners to solve for the problems
• Experience working in a matrixed, global organization and dynamic environments, with the ability to navigate effectively as conditions evolve and change
• Drive, lead and influence technological and automation advances/innovation/opportunities to enable Benefits program manager to focus on core design work
• Support and champion the Benefits Team through coordination with internal IT and Operations Resources, including requirements gathering and translation of business needs to IT technical team

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