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We are seeking an AI Product Trainer and Onboarding Specialist to join our dynamic team. This role is crucial for ensuring that our Legal customers experience a seamless and successful introduction to our AI products. The AI Product Trainer and Onboarding Specialist will be the primary point of contact of new customers, guiding them through product setup, and ensuring that they understand how to utilize our technology to its fullest potential, in accordance with their specific legal use cases.
While the primary solutions the AI Product Trainer and Onboarding Specialist will work with are our drafting products, we are looking for candidates who are adaptable and willing to work with other solutions as new products release and business needs change.
About the Role
In this opportunity as an AI Product Trainer and Onboarding Specialist, you will:
Assist customers in optimizing their product setup for the quickest path to success
Understand customer goals and provide product information to best serve those goals
Drive product adoption and revenue retention through needs-based training and guidance
Design trainings targeted to the user workflow, suggesting best practices and additional use cases
Respond to incoming customer requests in a timely and effective manner
Stay up to date with product releases, use cases, and industry activity to ensure accurate and current guidance
Collaborate with internal teams to identify and address customer needs and challenges
Meet or exceed designated activity goals while driving revenue growth of assigned products
Work with the Customer Education team to set up automated outreach and create helpful collateral
Remain flexible and adaptable to changing priorities and product focus areas
About You
You're a fit for the role of AI Product Trainer and Onboarding Specialist if your background includes:
JD (Juris Doctorate) from accredited law school
Proven experience in customer-facing roles, preferably in the legal sector, such as legal practice, legal tech consulting or client education
Demonstrated ability to deliver effective product training and demonstrations
An interest in AI and legal technology and its applications in improving legal workflows
Credible, engaging presentation skills in delivery of training via remote training technology
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Proactively spot and correct any issues that could affect customer satisfaction or retention
Flexibility and adaptability to changing priorities and product focus areas
Excellent organizational and time management skills
Ability to work collaboratively with internal teams to drive customer success
Strong attention to detail and commitment to providing accurate and up-to-date guidance
Experienced using remote training technology including MS Teams
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to yourpersonal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-AY1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.