Do you have experience as a general contractor or background working in construction? Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and 401k savings match? If yes, consider joining Marvin as a Field Service Technician.

In this position, we are looking for a self-starter Regional Field Service Technician to deliver the desired customer service experience. The goal is to drive first time complete service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Provide post-install field diagnosing, repair, and service support for Marvin Replacement windows and doors.
• Professional, timely communication with all customers and Marvin Replacement support staff that will allow us to fulfill our mission of delivering a delightful customer experience.
• Efficient time management, detail oriented and onsite service resolution that meets our stated service goals and the needs of our targeted customer.
• Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Manage and maintain company issued assets, i.e. trucks, tools, phone and computer/notepad.
• Provide supplemental support to Warehouse and Project Managers when appropriate, such as, but not limited to, assisting with deliveries, material purchasing/preparation, inventory, and project staging.
  
  

• Window and door product knowledge; a good background in construction and installation practices.
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
• Regional travel may be required, with some overnight stays on occasion and depending on preference and assigned region.
  

• High school diploma and 3-5 years of construction background.
• Valid driver's license and an acceptable motor vehicle record
• Must be able to meet physical requirements of position including lifting up to 50 pounds, climbing ladders and scaffolding.
• Dependable, solid work ethic and a self-starter.
• Excellent computer skills with the ability to use Marvin computer programs and systems.
• Must have the ability to make sound decisions that impact the company from a financial standpoint.
  
  

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.