Ability to demonstrate understanding of customer care and contact center processes. Ability to build relationships and collaborate effectively with Contractor and Federal staff. Ability to adapt to changing environments. Strong organizational and time management skills. Ability to lead and manage projects, analyze problems, and make oral presentations. Excellent written a

Strong written and verbal communication skills along with sound presentation and facilitation skills. Customer service focused approach to problem solving. Ability to collaborate and develop strong partnerships across the team, department, and organization. Ability to apply/execute product development based on needs assessment findings. Ability to effectively design a cou

Design, site survey, system design review, critical design review, installation, integration, and testing. Experience in performing requirements analysis for a wide range of users in areas of office automation; ability to present system designs for user approval at formal reviews. Ability to perform configuration management, integrate software, interpret software test res